Press Home on the remote. Child safe is stuck off on my account despite it looking like it's active on my settings page. all the usualModel : Hardware Version : Firmware Version : ISP : Hi All, First time poster here so please go easy on me :) We have a TPLINK ARCHER c3200 that is connected into a Virgin Media Superhub3 (set to Modem mode). Virgin Media Community. Discover the web for yourself. 1 on your browser. Virgin Media Community Broadband Networking and WiFi Unable to enable child safe Options Unable to enable child safe Go to solution men8th Tuning in Options. I’ve called VirginMedia several times and they have not been able to help. 19-02-2023 21:33 - edited 19-02-2023 21:34. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions. The best way to safeguard your child is to adjust the privacy settings and put restrictions in place so they can share and view content only from. Networking and WiFi. Hi , A warm welcome to our Community Forums and thanks for your post. 5215. I would also like to get these unblocked. Hi - my child safe settings are no longer saving - I get the same message each time: "Sorry the changes you made were not saved, please try again. The settings are available under the My Virgin Media app provided that you have added your Virgin Mobile account to the app. Please he. Stay safe online. You can customise your. Virgin Media. 1 (this will allow you to access your router’s settings)/ If you’ve put the router in “Modem” mode, use this IP address instead: 192. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. 168. Login in the the Virgin Media online account and try the to enable websafe. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Manage Your. in/myVM - and ensure the child safe settings are turned off. Account - Mobile. Sign in . It shows that it is ‘on’ but doesn’t block any websites at all. If you are absolutely sure the Virus Safe warning is a false positive then a temporary workaround would be to add it as an Allowed Website in Child Safe, as highlighted below:. To remove. If the sites are still blocked, then the fault is not with VM. Click: Settings. Create a PIN. Virgin Media. We recommend keeping Virus Safe on. Parental controls block websites and applications that you think are unsuitable for your child. Enter your PIN to set up. February 7, 2023. Learn how you can change Web Safe settings to turn. To activate Virgin Media Parental Controls select ‘ACTIVATE’. 67. Joining in. Qurento. Navigate to the My services drop-down menu and click View HomeSafe settings; Turn Kids Safe Off. type roblox. Sign into your My BT account online. This is a workaround for when Child Safe & Virus does not or cannot be turned off. Hit Continue and then select My [Device name] or This is My Child’s [Device name]. Try with OpenDNS using 208. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. As Matthew_ML previously stated these default / factory settings can be changed:. Stay safe online. When choosing a username on any site, make sure they pick a nickname and not their real name. In the meantime try the following: for the unable to establish secure connection issue, check the device's date and time are correctly set At Virgin Media, we take the protection of your little ones very seriously. Healthcare Professionals. This includes restricting children from accessing inappropriate or adult content. Press and hold the Power button until you see the power menu options. select Save changes and confirm changes are saved as. If you don't remember the family Link passcode or, you will need to Factory Reset your Android phone and sign in with a new account. Ensure that all options are ON and turned up. Child safe is on under account settings -> online security. Select Settings. Available on: Windows Mac Android iOS. com under Blocked Websites. You then can choose a period of time to set for a reminder, say 30 mins or an hour. Click: Web Safe. maybe it DOES exist - Virgin Media Child Safe Settings have Blocked it. Don't Create Content Areas in Blocks, No nesting blocks. 4. 100. Hi @Ilgattone . Parental controls block websites and applications that you think are unsuitable for your child. Open Advanced settings. Broadband, TV and Landline offers. Clear searchVirgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Hi csmitherman, thanks for the message and welcome back to the forums. Once logged in you will see 2 filters; Virus Safe and Child Safe. Other sites and apps will have different security settings, so learn how to adjust security and privacy settings, and how to block/report inappropriate items if necessary. My child safe options are switched off. More than nine in ten parents of 5-15s who use parental control software consider it useful ¹. I've reset browser and cleared cookies. You can also sound alarms and send your location information to others. Plug your device into a power source and connect to the internet with WiFi to avoid eating into your data allowance. Receive personalised resources and advice for your family that keep you up-to-date as your children grow. Toggle the Parental Controls switch to ON. Thank you so much for your post and welcome to the community forums, it's great to have you here. Abdelmonem. Welcome to the community and thanks for taking the time to post your issue on the forums. 168. For Android: Settings >> Connections >> More connection settings >> Private DNS. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working. Have looked at previous similar posts and have tried. 1 shows the AS name as Akamai tech not virgin media. Users can customise who can see this in settings. Just sign in to My Virgin Media and change your settings. I've switched it off and on multiple times using the slightly different looking version of the website (not sure why it appears differently sometimes) and I'm not using an alternative DNS service. Log in to your Virgin Media account. If I try it in Microsoft Edge, then it tells me that my Virgin Media Child Safe settings have blocked the website, or that "the connection for. You may also benefit from performing a PIN hole reset on the Hub to see if this gets things working again. com under Blocked Websites section and then select Add. Superstar. 10 REPLIES. 296. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. try going to if Web Safe is on this site should be blocked. We give all our customers a complete, market leading security package called Virgin Media. Your online account, will give you access to your bills, show your package details, diagnose any possible faults and monitor any orders and appointments you may have. 222. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. By clicking Accept, you consent to the use of cookies. on 18-01-2023 20:59. If you changed the computer's network settings to use any Public DNS does that re-gain access. See where this Helpful Answer was posted. Go to Account Settings >> Online Security >>> Websafe >>> Child Safe ( Off / On ) 1 Kudo. IPSec Pass-Through. 4. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. Child Safe is easily customisable by clicking on the Categories, Websites or Set timer filters, so that you can control the level of protection. ###. Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband with parental controls. Select “Firewall”. I just want to turn on the standard Child Safe functionality. Right-click the volume icon and clic k “Open Volume Mixer . Subnet prefix length 255. It's been on since the start. you have confirmed that Virgin Media's DNS is being used via the AS Name shown by 1. Choose Purchase Controls. Go to 192. Options. Stay safe online. - 5397856. Learn how you can change Web Safe settings to turn Child Safe off. And pornography is a massive problem - 60% of children under 12 have seen. Social media guides. My Virgin Media App. Child grooming. Now select the Lock programmes by Age Rating option. If you’re using a third-party router or home mesh, such as the TP-Link Deco, Netgear Orbi or Google Wifi, this is the mode to choose. Web safe provides ultimate protection when using the internet. My Virgin Media App. Solved: Hi, I can't seem to turn on Web Safe. From the device on which Web Safe appears to not be working go to What is the AS Name value reported? The following example reports this value as Virgin Media. Stay safe online. 168. Restarting the Hub will not help as it is the VM DNS and not the Hub that is causing the problem. Joining in. All Rights Reserved1. Make sure to keep having regular conversations about their online lives to stay on top of any issues that come up. Research commissioned by UK multiplay operator Virgin Media O2 in support of Safer Internet Day reveals parents’ concerns about their children’s online safety and spending habits, including donating to online streamers, buying downloadable content and much more. Friday, 26th June 2015. The closest equivalent is under parental controls - block adult websites. The Gamer Lounge. 222 and. Training and events. Can you confirm if you have done what 用心棒 has suggested or if you are still having issues. SpeedMy Virgin Media App. If you change the computer's network settings to use any Public DNS does that re-gains access. Childsafe off but still blocking sites. Although both apps are safe for kids to use, it’s still worth reviewing and monitoring your child’s profile from time to time. An excuse to turn child settings off on virgin media. Now select the Lock programmes by Age Rating option. Usually, the reason for issuing a court order to block a website involves copyrighted content such as music, movies, or porn. The computers and devices you wish to authorise are set up so that. com, minecraft. It’s easy to customise by clicking on the Categories, Websites. Training and events. on 27-08-2023 09:39. 220. It is easy to change the settings – the following steps take you through the process: Visit the Virgin Media Parental Controls area in My Virgin Media. If you see two software update options available, choose the one you want to install. 168. Broadband, TV and Landline offers . For Android: Settings >> Connections >> More connection settings >> Private DNS. Virgin Media Internet Security works even when you’re out and about – keeping your devices protected even when you’re not connected to our network. Parental controls block websites and applications that you think are unsuitable for your child. To open a private browsing window in Opera: You can now use the new window to browse privately, and your data won’t be saved to your device. Are you still needing your Virus Safe settings amended? If so, let me know and I'll be able to help - 5369501. SEND. This video is about how to use any website that has been blocked by Virgin Media. If you haven’t changed your password, the default one is placed on the bottom of the router. If you're using Virgin Media to connect (at least from the UK), it looks like "Virgin media child safe" could prevent access to some data that Firestone needs to work. Luckily, Internet Matters and Virgin Media are on hand with a plethora of handy tips to keep your devices, and theirs, as safe and secure as your grandmother’s recipe book. 1 or 192. Re: Websafe settings won't save. Jun 19, 2019. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. Then check that you are not using a VPN, and that you are using the Virgin Media DNS servers (they are 194. I've tried logging out and in again a few times but the result is still the same. The Websafe is based on DNS at our end but a customer can override those settings by manually setting DNS to be google for example (8. Changing network settings to use any Public DNS should re-gain full access for the device. 1. Parental controls leave search sites such as Google and Bing accessible. 1. Foster carers and adoptive parents. We'll go over how to set up the filter, what. Chrome Router Smart TV More. 1 and all appears in order. I am trying to turn on the web safe settings but it's not working. Add a new username and password. Enter your credentials and press OK to log into the router settings menu. Please can you look into my settings from your side too. com to Child Safe's lists of allowed websites; manually set an alternative DNS on device, for example Quad9 | A public and free DNS service for a better security and privacy; disable Child Safe on home. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. on 15-04-2023 15:47. Networking and WiFi. My Virgin Media App. I'm sorry to hear you're also experiencing issues with the Child/Web Safe settings on your account. My Virgin Media App. This is a workaround for when Child Safe & Virus does not or cannot be turned off. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. but then i get" your Virgin Media Child safe Settings have Blocked this Site " ; so it DOES exist ? Expert: Richard replied 1 year ago. Try computers with Cisco’s OpenDNS using 208. My fascination with technology and computers goes back to the days of Windows XP. It may take up to 24 hours for the change to be. 255. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. 0 Kudos. Bypass Child Safe. 0. Personalization might have an impact on performance, therefore make sure you. on 20-02-2023 00:49. Joining in. A list of Age Ratings options will appear on the screen. com under Blocked Websites. Virgin media please advise how to correct this. 1. Trusted Flagger Guidance. ; Online: This tells your contacts if you are. Account - Cable. Seems a common problem with no simple solution. But there are also risks. 5. Currently the child safe settings are completely inactive at my home - this is a child safety issue and should have been fixed far more quickly than this. Press the ‘Xbox’ button > ‘Profile & system’ > ‘Settings’ > ‘Account’ > ‘Family settings’. type roblox. ' The child safe settings are on and correctly configured. Take a look at the pull-out tab on the side of the Hub 3. Selecting My apps. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Reply. You can customise your Child Safe settings for your family by clicking on the Categories, Sites or Timer filters and selecting the level of protection. I’ve had technical support try and help but unfortunately the language barrier and me being pretty useless with IT I. Browse Virgin Media Virgin Media Community. 1 and all. On the remote press the Menu button. "Sorry the changes you made were not saved, please try again". Prefer Controllerless blocks. I'm very sorry to hear that you're having some complications with the Child Safe function of the Web Safe feature we offer. 67. Enter your credentials and press OK to log into the router settings menu. I have just spent hours online with one of your agents and they couldn't give any more details about it except to say they were sure it would be better in a few hours. This age limit applies to most social media sites and has been dictated by US law through the Children's. For Virgin Media you can't disable the child filter through the router admin page, it's instead changed through the account holder's Virgin Media account. 1 or 192. Scroll to ‘Choose what your kids can see online’ and click ‘Manage BT Parental Controls. Now select ‘Manage family members’, choose the child who you want to apply the restrictions to and under ‘Access to content’ choose the age-level restriction you require. Go to your browser settings and click Advanced settings. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. If VM block your own server, then maybe it's on a blocklist of known spam IPs, meaning your own VM IP is listed as bad. I’ve done a pin reset on the router, but nothing, I’ve checked the “AS name’ at 1. I keep getting the message seen in the attached picture. 48. My virgin Mobile account allows you to manage your virgin mobile services. What information can users see and share? Last Seen: This is a timestamp that shows users the last time your child used their WhatsApp account. 162. Turning on, or off, Child Safe protection based on your. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. Apply the Public DNS to the computer / device / your own Router i. 220. Ask Your Own Computer Question. If I access the website on Firefox, I get "PR_END_OF_FILE_ERROR" on my screen. Thanks for posting and welcome back to the community. Reconnect your VPN if necessary. For best. Options. If I try it in Microsoft Edge, then it tells me that my Virgin Media Child Safe settings have blocked the website, or that "the connection. 168. If you don't mind, I will need to send you a private message. I'm a Very. Virgin Media. 10 REPLIES. Tried numerous times to switch off the recent web safe addition from Virgin Media banning access to most web addresses. on 05-04-2023 13:11. in/myVM . Virgin Media’s Child Safe lets the account holder block websites they consider inappropriate for children. It stops all kind of rubbish from popping up which we’re now stuck with. Web safe provides ultimate protection when using the internet. Set “Private DNS provider name” to: dns. Have also followed the oft-posted link to the 'old' webpage. Try setting the DNS on you device manually, and use Google's DNS servers as a test. Editor’s Choice Try Risk-Free for 30 Days. I’m sorry to hear of the issues that you’re having with your child safe settings, this is a known issue and is currently being investigated by our team, we don't have any further information at the moment but hope that we can the issues resolved very soon. 220. Virgin Media Web. Networking and WiFican i get help turing off child safety settings becasue the my account doesnt work and is just loading. How to Access Virgin Media Hub settings in the modem-only mode. Plug in your Virgin Media router. To confirm private browsing is on, you will see the word inPrivate beside your address bar. Please advise. Account holder's date of birth. Switched On Families. 8. These are two settings – Virus Safe and Child Safe. 3. For customers joining from 16 May 2018, the Child Safe setting is switched on by default. Just knowing what they’re doing and who they’re talking. If you watch shows through apps through Stream, such as Netflix or BBC iPlayer, they may have their own PIN or Parental Control settings. Hello miniotaur. Account - Cable. Reply. Use Google translate but you won’t be able to search. If you still have trouble, here is the free TalkTalk support phone number: +44 0345 172 0088. If Child Safe. Claims from the VM Mod team that the Child Safe management was fixed have proved disingenuous. uk. To do this you need access to a browser via any device (preferably a laptop/PC for viewing ease) then in the address bar type 192. Hi Forum team, I'm having the same issue with my site - which is hosted via Wix. . Virgin Media’s Web Safe blocks access to websites with viruses, as well as protecting you from malicious sites. I will pop you a PM across now, please keep an eye out for the purple envelope in the top right corner of your. 8. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Choose “Hardware and Sound” and click on “Troubleshoot audio. 8. 100 and 194. Should happen instantly when you do this, however, you may need to reboot the router for it to go through. To fix this you’ll need to log in to your router and change a few settings. Thanks, Virgin Media and you have confirmed Child Safe is on. Any website unsuitable for children is blocked by default. comThis website uses cookies. Try computers with Cisco’s OpenDNS using 208. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I believe this is because the Silk Browser proxies traffic through Amazon, so the DNS requests are likely being routed to Amazon and not through Virgin Media. In order to check this further and help, I will send you a PM here soon. Every attempt bounces me back to the 'My Account' page. Joining in. Snapchat's age requirement is 13 years old. Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Click Here to learn more about how we use cookies. Options. Broadband deals . 100 and. 3. When prompted, enter the settings. It also says something about my accounts web settings.